Refunds

The window

Each listing prints its warranty window, counted from delivery. Activate the number or sign in to the account inside it. Signing in never cancels the warranty.

Replaced or refunded

• No activation code arrives at the number after you request it in the app.
• The number is already registered on WhatsApp when you try to activate it.
• A ready account does not open with the number, code method or email delivered.
• The account type or country is not the one the listing names.

Outcome

Another number or account from the same listing; a refund for the affected item when that listing is empty. An order that was never delivered, or was charged twice, is refunded in full.

Outside the warranty

• Bans that follow bulk or unsolicited messaging, or any other automated activity.
• Codes needed after the period the listing states, for example when moving to another phone later.
• Reports made after the window closes, and orders under a chargeback.

How to report

Open a ticket from the order page with a screenshot of what WhatsApp showed. Support answers in the same ticket.